![]() I had the same problem last night and spent a good 3 hours trying to figure out this issue.Īpparently it happens because your printer is on Wifi and gets a new dynamic IP everytime your router reboots. Once all set up this cured the problem - All was well when I scanned two documents using MP Navigator was open- No idea why it didn't work before / what reinstalling the driver did to correct it - However just as mysteriously, as soon as I closed MP Navigator and then opened it again later to scan something else, I experienced exactly the same problem / symptoms as previously!!Ĭan I have some pointers on what to trouble-shoot next? ![]() ![]() In desperation I tried going back to basics - I downloaded and installed the latest drivers from this address: - I just selected the most appropriate sounding file to me (the 3rd one down as I'm running Windows 10). I have a MG 3170 and was also in the situation where I could not scan either from the machine itself or by using any of the Canon utilities - I tried to troubleshoot by seeing if I can scan through MS Paint as described in your post Ramona dated 03-16-2014, however in my version of Paint (1607) I cannot see any blue square icon.
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